You will need to install the version of the product you own before registering serials. To resolve these issues, you can use the Serial Registration Tool that is included with the Maxon App. The Maxon App reports that your products are unlicensed.

The need to restore your licenses may manifest in the following ways: This issue may also apply if you purchased a perpetual license that was activated with a serial number. Legacy products purchased from or resellers before late 2020 are not yet linked to your Maxon account. For detailed instructions see the Restore Missing Red Giant Licenses section below.In the Maxon App, go to the menu in the upper right and click Import Your Serials.Then reinstall the version numbers you purchased via the Other Versions menu. If you mistakenly installed a newer version than you own, use the Maxon App to uninstall them first.Select the version you purchased to install and follow the instructions. Find the product, click Install and then select Other Versions.Install the version of the product(s) you own.Sign in to the Maxon App with your Maxon account from step 1.Download and install the Maxon App available here.Go to your Licenses tab and ensure there are no licenses under “assigned.” If there are, please use the X in the top right-hand corner of the assigned licenses to remove them.Use the same email you used for your Red Giant account.If you haven’t already, create an account at my.Access MyMaxon and install Maxon App and your plugins.Install the Maxon App & Import Red Giant Serials It also includes a tool that will allow you to migrate all your serial-based purchases from before Red Giant merged with Maxon. It verifies the license status for your purchased products and displays any trials you may have available. The Maxon App manages the installation, licensing, upgrading, and updating of your Maxon products. If you are a Red Giant customer that purchased products prior to January 1, 2021, you’ll first need to setup a MyMaxon account and then download the Maxon App before proceeding through the steps below.

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